1. Separate the main unit from accessories
Machine bodies, screens, power systems, handles and consumable parts may have different warranty conditions. BY BEAUTY’s standard policy is one year for the main unit and three months for accessories, subject to the confirmed quotation.
2. Confirm what evidence is needed
Remote diagnosis usually requires the model, order reference, a clear description, photos, a short video and any screen message. Preparing this evidence helps the technical team isolate the issue.
3. Ask how training is delivered
Training should cover setup, operating sequence, routine care, interface use and basic troubleshooting. Confirm whether manuals, product videos or live video guidance are available.
4. Understand parts and shipping responsibility
If a replacement part is approved, confirm who provides it, who pays the freight and what installation support is available.
5. Keep configuration and customer records
Keep the quotation, packing list, voltage, plug, handle list, software language and delivery date connected to each customer record.
6. Evaluate response quality before ordering
A useful response should request evidence, explain the next diagnostic step and avoid unsupported promises.